Linen Couture FAQ | Custom Linen, Care & Ordering
FAQ
Orders
You most certainly can order our designs in any color, size and fabric. While making customized order please do remember that making custom size might affect items design with small changes. We have a wide selection of fabrics in various colors to fit your wishes. Please not that orders for custom fabric and colored fabric start with minimum amount of fabric to be processed. For more information, please contact our customer service at info@linencouture.com
If You wish to cancel your order after placing an order you must contact us by email. The cancellation notification must be sent before we have dispatched the order.
Size Guide
Size Guide for Taormina Crop Top and Midi Skirt Set
Finding the perfect size is easy with our detailed size guide! All measurements are provided in cm and inches, with size recommendations for both European (EU) and US sizes. Please note that laid flat means the garment is measured while lying on a flat surface, not stretched.
XS
Top
- Bust: 50 cm / 19.7 in
- Length: 39 cm / 15.4 in
Skirt
Waist: 35 cm / 13.8 in
Hips: 50 cm / 19.7 in
Length: 84 cm / 33.1 in
- Recommended Sizes: EU 34 | US 2-4
S
Top
- Bust: 51 cm / 20.1 in
- Length: 40 cm / 15.7 in
Skirt
Waist: 37 cm / 14.6 in
Hips: 52 cm / 20.5 in
Length: 84 cm / 33.1 in
- Recommended Sizes: EU 36 | US 4-6
M
Top
- Bust: 52 cm / 20.5 in
- Length: 41 cm / 16.1 in
Skirt
Waist: 39 cm / 15.4 in
Hips: 54 cm / 21.3 in
Length: 84 cm / 33.1 in
- Recommended Sizes: EU 38 | US 6-8
L
Top
- Bust: 53 cm / 20.9 in
- Length: 42 cm / 16.5 in
Skirt
Waist: 43 cm / 16.9 in
Hips: 56 cm / 22.0 in
Length: 84 cm / 33.1 in
- Recommended Sizes: EU 40 | US 8-10
How to Measure
To ensure a perfect fit, follow these guidelines when measuring:
- Bust: Measure the fullest part of your chest with the tape parallel to the ground.
- Waist: Measure around your natural waistline, which is the narrowest part of your torso.
- Hips: Measure around the fullest part of your hips.
- Length: For the top, measure from the shoulder seam to the hem. For the skirt, measure from the waist to the hem.
If you’re still unsure or need more help, feel free to contact us at info@linencouture.com. We’re happy to assist you in finding the perfect fit!
Shipping & Delivery
We will prepare your order within 1-3 business days.
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Read more about Delivery terms
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for all orders above 100€. Check the cart to see the current deal on free shipping..
YES. You can track your order shipment status. Please visit our Delivery Page - https://www.linencouture.com/pages/delivery
Yes, we ship our products all over the globe. Getting your order to you quickly and safely is very important to us. That’s why we entrust our deliveries to carefully selected partners worldwide. Read more about delivery terms
Orders placed within the EU and the USA are not subject to any additional charges or taxes. When a delivery is sent to another country, customs and/or import charges are oftenapplied, and any associated costs must be covered by the addressee. Unfortunately, because customs laws and import taxes differ greatly from one nation to the next, we have no control over these fees and are unable to predict what they might cost. Before placing an order, we advise you to inquire with your local customs office if you have any questions. Additionally, you can email us, and we'll try our best to assist! Read more about delivery terms
Through our Order Tracking page, you can keep track on the delivery of your order.
YES! You will have an option to choose gift packing during checkout.
Returns & Refunds
You may return your order (customized items can not be returned) for any reason up to 14 business days from the date on which you receive your order. Within three days of receiving your order, you must get in touch with us before returning the parcel. All postage and return shipping costs are the customer's responsibility. We do charge a restocking fee of 15% of the purchase price. This 15% charge is deducted from the return sum. Read more about Terms and Conditions
A refund request must be submitted within 3 days after receiving the order via our Return Center
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
Returning an item is easy! Simply visit our Return Center to start your hassle-free return process.
Once we receive your return, it typically takes 5-7 business days to process. Start your return by visiting our Return Center.
Yes, you can exchange eligible items. To begin an exchange, please visit our Return Center.
Return shipping costs may apply depending on the reason for your return. For more details, visit our Return Center.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.